Privacy Policy

Effective Date: February 18, 2026

WoodLab LLC (“WoodLab,” “we,” “us,” or “our”) respects your privacy as deeply as we respect the materials we work with.

This Privacy Policy explains how we collect, use, and protect your information when you visit https://woodlab.co(the “Website”), request a quote, commission a custom piece, or otherwise interact with us.

By using our Website, you agree to the practices described below.

1. The Information We Collect

We collect information thoughtfully and only as needed to provide exceptional service.

Information You Provide

When you:

  • Request a quote
  • Submit a project inquiry
  • Place an order
  • Subscribe to updates
  • Contact us directly

We may collect:

  • Name
  • Company name
  • Email address
  • Phone number
  • Billing and shipping address
  • Project details and specifications
  • Payment information
  • Communication preferences

All information provided should be accurate and current.

Information Collected Automatically

When you browse our Website, we may collect:

  • IP address
  • Device and browser type
  • Pages visited
  • Time spent on pages
  • Referral source
  • Interaction behavior

This information is collected via cookies and similar technologies to improve performance and user experience.

2. How We Use Your Information

We use your information to:

  • Respond to quote and design inquiries
  • Prepare estimates and proposals
  • Schedule consultations
  • Process payments and fulfill orders
  • Provide customer service and support
  • Deliver order confirmations and updates
  • Improve our Website and offerings
  • Send marketing communications (with consent)
  • Protect against fraud and unauthorized activity
  • Comply with legal obligations

We do not sell your personal information.

3. SMS & Mobile Communications

If you provide your phone number through a quote form, checkout, or other interaction, you consent to receive communications from WoodLab via:

  • SMS text message
  • Telephone
  • Email

These communications may include:

  • Project follow-ups
  • Scheduling coordination
  • Order updates
  • Delivery notifications
  • Customer support
  • Marketing messages (if separately opted in)

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying:

STOP

For assistance, reply:

HELP

Or contact us at hello@woodlab.co.

Opting out of marketing communications does not prevent us from sending necessary transactional or project-related messages.

We do not share or sell your phone number to third parties for independent marketing purposes.

4. How We Share Information

We share information only with trusted service providers necessary to operate our business, including:

  • Shopify (ecommerce platform)
  • Payment processors (e.g., Stripe, PayPal, Braintree)
  • Email and SMS communication platforms
  • Analytics providers (e.g., Google Analytics, Meta Pixel)
  • Shipping and freight partners

These providers are contractually obligated to safeguard your information.

We may also disclose information if required by law or in connection with a business transfer.

5. Cookies & Tracking

We use cookies to:

  • Improve site functionality
  • Understand customer behavior
  • Measure marketing effectiveness
  • Personalize user experience

You may disable cookies in your browser settings, though some features may not function properly.

6. Payment Security

All payment transactions are encrypted and processed through secure third-party providers. WoodLab does not store complete credit card numbers or security codes on our servers.

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete your project
  • Comply with legal obligations
  • Maintain accurate records
  • Resolve disputes

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion
  • Object to certain uses
  • Request data portability

To exercise these rights, contact: hello@woodlab.co

California residents may request disclosure of categories of personal information collected and request deletion, subject to legal exceptions.

9. Children’s Privacy

Our Website and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a revised effective date.

11. Contact

WoodLab LLC
hello@woodlab.co
https://woodlab.co