Refund policy
Last Updated: February 19, 2026
WoodLab creates one-of-a-kind, handcrafted solid wood furniture and art. Because each piece is individually built using natural materials, the following Refund & Cancellation Policy applies.
1. Custom & Commissioned Work
Custom furniture and commissioned art pieces are made specifically for each Client and are therefore final sale once production has begun.
Production is considered to have begun when WoodLab has:
- Procured project-specific materials
- Modified, milled, cut, or joined slabs
- Poured epoxy resin
- Initiated structural fabrication
Once materials are altered or resin has been poured, cancellations are not eligible for refund.
If cancellation occurs prior to material procurement, a partial refund may be considered at WoodLab’s discretion. If materials have been purchased but not yet modified, refunds may be reduced to account for material, design, and administrative costs incurred.
2. In-Stock or Ready-Made Items
Non-custom, in-stock items may be eligible for return subject to the following:
- Item must be unused and in original condition
- Item must not have been installed, modified, or exposed to damaging environmental conditions
- Client is responsible for return freight and insurance
- Original shipping charges are non-refundable
Returned items will be inspected upon receipt. Refund approval is at WoodLab’s discretion and may be adjusted if the item is not returned in original condition.
3. Freight & Delivery Damage
Damage occurring during freight transportation is not covered under this Refund Policy and must be handled in accordance with the Shipping Policy.
Because large furniture pieces ship via independent freight carriers, thorough inspection at delivery is essential to preserve insurance protection for both the Client and WoodLab.
At delivery, the Client must:
- Inspect packaging prior to signing the delivery receipt.
- Photograph all sides of packaging before opening.
- Photograph the product during unpacking.
- Note any visible damage clearly on the carrier’s delivery receipt at time of delivery.
If significant structural damage is suspected, the Client may refuse delivery and contact WoodLab immediately.
Freight damage claims must be reported to WoodLab within 48 hours of delivery.
Failure to properly document visible damage at time of delivery may limit the ability to recover through freight insurance carriers.
Freight Damage & Resolution
Freight damage does not automatically qualify an order for cancellation or refund.
Properly documented freight damage will be addressed through the carrier’s insurance process and may result in repair, replacement, or insurance settlement.
WoodLab will assist in coordinating freight claims; however, approval or denial of claims is determined by the freight carrier and/or insurer.
Refunds related to freight damage will be issued only if:
- The freight claim is approved and deemed a total loss, and
- Replacement is not feasible.
WoodLab’s total liability shall not exceed the original purchase price of the item.
WoodLab shall not be liable for incidental, consequential, indirect, or special damages, including loss of business use, delay damages, installation costs, or third-party expenses.
4. Warranty Claims
Issues relating to craftsmanship or construction are governed exclusively by the WoodLab Limited Warranty.
Warranty remedies are limited to repair or replacement. No cash refunds are provided for warranty claims.
5. Exchanges
Exchanges are available only if:
- The item qualifies under the Limited Warranty, or
- Freight damage has been properly documented and approved
Exact material or grain matching cannot be guaranteed due to the natural characteristics of wood and resin.
6. Limitation of Liability
WoodLab’s total liability for any claim shall not exceed the original purchase price of the item.
WoodLab is not liable for incidental or consequential damages, including project delays, installation costs, loss of business use, or third-party expenses.
7. Acceptance
Purchase of any WoodLab product, whether online, in-shop, at an event, or via invoice, constitutes acceptance of this Refund & Cancellation Policy.